For all bookings, 50% of the tariff is required as a deposit to confirm the booking and is payable on securing the booking, (the day you make the booking). Balance of all outstanding monies is due seven (7) days prior to your arrival, with the exception of Christmas bookings (from Boxing Day to end of NSW school holidays), where the balance is due on or before 1st November. Payment may be made by cash, bank cheque (made payable to Harrods Real Estate), money order, EFTPOS, Mastercard, Visa or direct deposit.
CHECK-IN TIMES AND KEY COLLECTION
Most properties are available from 2:00pm on the day of your arrival with a vacate time of 10:00am on the date of your departure. Keys will be available for collection from Harrods Real Estate, Shop 2/4 George Street, Warilla from 2:00pm to 5:00pm. If you will be arriving outside these times, keys will be made available for you for collection from Wal’s Pharmacy, located directly across the road from our office. Their opening hours are 8:00am to 9:00pm, 7 days per week, every day of the year. Please note that our office hours are 8.00am to 5:00pm Monday to Friday, 9:00am to 12:00pm Saturday. We are closed on Sundays.
GUEST REGISTRATION & SECURITY DEPOSIT
A Guest Registration form is required to be completed for all bookings. The registration form requests details of your name, address, driver license number as well as credit card details. If credit card details cannot be supplied a cash security deposit is payable, with the minimum payment being $400.00, however amounts vary upwards depending on the Owners requirements. An increased security deposit may be incurred for group bookings or specific properties at our discretion. Your personal details are retained until your departure date.
If you cancel your accommodation and we can secure a replacement booking for the same period and at the same tariff, your deposit will be refunded less a $100.00 administration fee. If however the property cannot be relet, your deposit is not refundable. If you shorten your stay, the unused portion of your rental is not refundable. Harrods Real Estate retains the right to negotiate the tariff or length of stay to obtain a booking on a cancelled booking as we deem necessary. Please note that a change of booking dates attracts the same conditions for cancellations as stated herein.
If you cancel any booking made through Stayz, Rent-a-home or other provider, you may be required to pay further fees to those providers. Any costs imposed by any other provider are in addition to any costs imposed by Harrods Real Estate.
BAD BOOKS REGISTER and SCHOOLIES or PARTY BOOKINGS
Harrods Real Estate participates in the Bad Book register. By accepting this booking you hereby agree that if you or any occupant covered by the booking, including any Guests, breach our Terms and Conditions, your name, phone number and email address along with details of the breach/breaches may be disclosed to the Property Owner and/or other Agents participating in the Bad Book register. Harrods Real Estate reserves the right to refuse or cancel a booking where a Guest may be registered on Bad Books.
Schoolies or any similar party bookings such as Bucks parties cannot be accepted. Any schoolies bookings carried out by parents or others to circumvent our terms and conditions will result in immediate eviction from the property by our security contractors and local Police (if required).
LINEN, TOWELLING & TOILETRIES
Linen, towelling and toiletries are only provided in a selection of our properties. Please enquire when making a booking.
USE OF THE PROPERTY & EVICTION
The Property is a residential dwelling within the Shellharbour/Illawarra community. The property is to be used strictly as a residential dwelling by the guests and the number of occupants must not exceed the maximum set by Harrods Real Estate. Where the property is a strata or community tile property, all occupants must abide by the building rules and by-laws. The property is not to be used for any other purpose. If you use the property for a function, party or other like gathering, your stay at the property will be terminated, all guests & other occupants of the property will be removed from it by our Security Contractors and local police (if required), and all monies paid will be forfeited. In addition, the guest agrees to pay for the cost of the security contractors and police orders, ($220.00 per complaint) and noise pollution fines imposed by Shellharbour City Council ($1500.00).
NUMBER OF OCCUPANTS & VEHICLES
Each holiday property is equipped for a specific number of Guests. It is against Health Department regulations for more persons to occupy a property than there are beds to accommodate them. No mattresses, tents or caravans, or more cars than the property accommodates are allowed. If a property is reported to be overcrowded, the guests will be asked to vacate with no refund made.
Parking of vehicles should only be parked in spaces provided with the property. Any additional vehicles MUST NOT be parked in any other space and MUST NOT be parked on nature strips outside of the property.
ALL PROPERTIES PRIVATELY OWNED
All properties under Harrods Real Estate management are privately owned and are rented on fully self-contained basis. In most cases the Owner of the property also uses the property from time to time. Harrods Real Estate acts as letting and managing agent for the property and are required by law to seek and act on the instructions of the owner of the property, even if Harrods Real Estate may disagree with those instructions (provided those instructions are within the law).
Harrods Real Estate describes the premises, position and furnishings to be best of their ability and in good faith. Images of the property in any brochure or on any website are to be taken as a general indication of the appearance of the property, for example it is possible that furniture has been replaced or moved. No responsibility or refunds for alleged false or misleading descriptions can be accepted.
Please note that every effort has been made to maintain the accuracy of the property tariffs, however sometimes errors and price adjustments occur. You will be advised of any adjustments as soon as practicable. Rules may also apply at different times that dictate the minimum number of days for a particular rate to apply, or that require arrival on a particular day of the week with weekly bookings etc.
INTERNET CONNECTION, TV RECEPTION & AUSTAR
The property may have a broadband internet connection (wired or wireless). The operation of any internet connection during your stay is not guaranteed and may be disrupted or unavailable. The Guest will not hold Harrods Real Estate or the Owner liable for the availability or disruption in any internet connection.
TV and Austar reception in parts of this area can be unreliable in times of high wind or storm. Depending on the location of the property there may be low signal strength. The Guest will not hold Harrods Real Estate or the Owner liable for any disruption in TV or Austar reception.
If Austar is provided at the property, the extent of available channels will vary from property to property depending on the account the Owner has set up with Austar. The Guest will not hold Harrods Real Estate or the Owner responsible for any channels that are unavailable.
GYM EQUIPMENT, POOLS & SPAS
Use of gymnasium equipment in the property (if any) by the Guest or any occupant occurs solely at the risk of the person using that equipment. Children must be prevented from using any gym equipment.
Use of the swimming pool and/or spa (if any) by the Guest or any occupant is at the guests/occupants own risk. Adults must ensure the supervision of children and others at all times.
If Harrods Real Estate believes that these terms and conditions may have been or are being breached, Harrods Real Estate and/or our Security Contractors may inspect the property at any time during your stay without notice. At all other times during your stay Harrods Real Estate will provide 24 hours notice of any inspection that may be required for maintenance or other management reasons.
Pests are generally not allowed, however we do have a number of houses that will allow a dog or cat at an extra fee. Owners that do not want pets in their property, and strata and community title by-laws that ban pets from being within any strata or community plan may require the termination of your stay without compensation if you arrive with a pet and do not remove it from the property. Any additional cleaning required due to the pet will incur a $50 cleaning fee.
CLEANING & GARBAGE
Garbage bins are provided will all properties. Please ensure that all garbage is removed from your holiday property and placed in bins provided. Please read the sign in your holiday property for garbage collection day. You are required to place the bin on the kerbside for collection with the handle facing the property.
SECURITY & BREAK-INS
All guests are responsible for keeping the property secure during their stay and will be responsible for any theft or damage to the Owners property due to neglect in this area. It is important to ensure all windows and doors are closed and locked prior to departing the property.
In the event of minor faults and/or malfunctions of appliances or inclusions, there is no obligation from the Owner to compensate or discount.
MOVING YOUR BOOKING TO ANOTHER PROPERTY
At times situations arise of which we have not control, which may include damage to the property you have booked occurring prior to your stay. Harrods Real Estate reserves the right to move visitors to alternate accommodation (subject to availability) at their discretion or the direct instruction of the Property Owner. If this is the case, we will notify you as soon as possible and make every reasonable effort to make sure you are satisfied with your new accommodation.
No liability is accepted for an injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the Agents or Owners control. No responsibility is taken for Guests personal property left on or near the premises. It is recommended that Guests take out personal Property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.
DAMAGE & BREAKAGES
All guests are responsible for any loss or damage arising from breakages or other damage to the unit or common property during their stay, including any additional cleaning, removal of excess garbage, repairs or replacement of items in the property. Please respect the Owners property and do not move furniture around. A fee may be charged should this occur.
CLAIMS ON SECURITY DEPOSIT
In the event a claim from the security deposit is made an administration charge of $75 will also be payable to Harrods Real Estate
If keys to the property are lost the guest will be responsible for the changing of the locks and the cutting of 6 new sets of keys (2 Guest keys, 1 Owner key, 1 Agent key, 1 trade’s key and 1 cleaner key). Likewise the replacement cost of any lost remotes, tags or fobs will be charged to the Guest. The keys are your responsibility so please take care of them.
Should a Guest require spare keys for access afterhours, phone the afterhours security office on 0438 272 515. A $33 cash service fee is applicable. If no spare keys are available, the Guest will be liable for any locksmith costs involved in gaining entry to the premises.
If requested we will endeavour to recover and return items of value inadvertently left at the premises, but take absolutely no responsibility for the recovery or return. Postage, packaging and the cost of sending out a staff member to search for the item will need to be paid in advance; a minimum cost of $20.00 applies. Items found and delivered to us by the property cleaners will be held for claiming for a maximum of 2 weeks and if not claimed will be disposed of.
In the case of refurbishment or Owners instructions, rental rates may be subject to increase without notice. Should this occur you will be notified and given the opportunity to pay the difference in tariff or receive a full refund of your deposit. We will also offer you alternate accommodation if possible.
Harrods Real Estate reserves the right to correct changes and adjust prices from time to time as errors may occur. You will be advised of any adjustments to prices when a booking is confirmed. Rules may also apply at different times that dictate the minimum number of days for a particular rate to apply, or that require arrival on a particular day of the week with weekly bookings etc.
UNNECESSARY CALL OUTS
Should a tradesperson be sent out upon your request to carry out a repair that was unnecessary, the cost of the callout will be charged to you. Common examples include not correctly operating televisions, ovens and washing machines.
SALE OF THE PROPERTY
When a booking is made, the deposit is accepted for the Owner at that time. If the Property is sold and Ownership changes before your holiday, we cannot guarantee that the Property will remain available. Some Owners will keep the Property as a holiday rental, in which case your booking may not be affected. If however the Owner decides to move in to the Property or not rent the property, it will no longer be available. If the property is sold, we will notify you as soon as practicable. We will do our best to organise alternative accommodation. If you choose to cancel altogether there are not cancellation fees and any payments you have made will be returned in full. If your holiday property is listed for sale while you are in residence, you agree to allow the Owner or Agent to conduct inspections with prospective purchasers only at mutually convenient times, by appointment.
RE-BOOKINGS FOR THE CHRISTMAS HOLIDAY SEASON
With the high demand of annual Christmas re-bookings, please arrange re-booking of the same property during your occupancy. A holding deposit of $150.00 is payable at the time of booking. You only hold the right to rebook the same property for the corresponding dates in the following year until 5.00pm on the date of your departure. For all Christmas bookings, the balance of the 50% deposit must be paid by 31st May will full payment due by 1st November.